1. Collection of personal information
Crane Cookware collects personal information in several ways when you place an order or register for a service offered by Crane Cookware. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order. Crane Cookware don't store credit/debit card details as these are processed by our payment partner Shopify. Saved details will never be shared with third parties and will only be used to process your order.
Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
3. Use of personal information
Crane Cookware may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, and other commercial information, which we may pass on to third parties, but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
4. Marketing opt-in and opt-out
When you register, you will be given the option to opt-out of subscribing to the following marketing permissions, which may include information about new products, features, enhancements, special offers, events of interest, and one-off marketing promotions.
- Emails about our new products and special offers (Occasional)
- Invitations to events (Occasional)
- Monthly Newsletter
At all times, we will offer you the opportunity to unsubscribe to the above Crane Cookware marketing permissions, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.
5. Accessing and changing personal information
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
If for any reason you are concerned that the personal information held by Crane Cookware is not correct, please visit the website and after logging into the website your personal information will be made available for review and change. Only you or, upon your request, the Crane Cookware team, may access your personal data from the website using your login details.
You can submit your rights servicing request at; firstname.lastname@example.org
7. Further information
For further information from us with regard to this Policy, please write to us at 20 Bethel St Llanidloes Powys SY18 6BS or email us at email@example.com
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
9. Changes to our policy policy
We reserve the right to amend or modify this Policy without notice to you and if we do so we will post the changes on this page. It is your responsibility to check the Policy every time you submit information to us or place an order.