Crane Cookware ("Crane Cookware", "we", "our", "us") is a trading name of Root Home Product Limited. We respect the privacy rights of our online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about you. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with. If you are under 18, we require that you inform a parent or guardian about Crane Cookware's Privacy Policy and terms & Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Crane Cookware.
The following information is provided by Crane Cookware to enable our online visitors to be fully informed of our Privacy Policy. By visiting www.cranecookware.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
1. Collection of personal information
Crane Cookware collects personal information in several ways when you place an order or register for a service offered by Crane Cookware. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order. Crane Cookware don't store credit/debit card details as these are processed by our payment partner Shopify. Saved details will never be shared with third parties and will only be used to process your order.
Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
3. Use of personal information
Crane Cookware may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, and other commercial information, which we may pass on to third parties, but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
From time to time Crane Cookware may employ third party business partners to collect personal information or to undertake marketing activities on Crane Cookware's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Crane Cookware to comply fully with Crane Cookware's Privacy Policy.
4. Marketing opt-in and opt-out
When you register, you will be given the option to opt-out of subscribing to the following marketing permissions, which may include information about new products, features, enhancements, special offers, events of interest, and one-off marketing promotions.
- Emails about our new products and special offers (Occasional)
- Invitations to events (Occasional)
- Monthly Newsletter
At all times, we will offer you the opportunity to unsubscribe to the above Crane Cookware marketing permissions, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.
5. Accessing and changing personal information
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
If for any reason you are concerned that the personal information held by Crane Cookware is not correct, please visit the website and after logging into the website your personal information will be made available for review and change. Only you or, upon your request, the Crane Cookware team, may access your personal data from the website using your login details.
You can submit your rights servicing request at; [email protected]
6. Linked websites
We are not responsible for the privacy policies and practices of other websites even if you accessed the third-party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.
7. Further information
For further information from us with regard to this Policy, please write to us at 20 Bethel St Llanidloes Powys SY18 6BS or email us at [email protected]
8. Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
9. Changes to our policy policy
We reserve the right to amend or modify this Policy without notice to you and if we do so we will post the changes on this page. It is your responsibility to check the Policy every time you submit information to us or place an order.
