Crane Cookware ("Crane Cookware", "we", "our", "us") is a trading name of Root Home Product Limited. We respect the privacy rights of our online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about you. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with. If you are under 18, we require that you inform a parent or guardian about Crane Cookware's Privacy Policy and terms & Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Crane Cookware.

The following information is provided by Crane Cookware to enable our online visitors to be fully informed of our Privacy Policy. By visiting www.cranecookware.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Contents

1. Collection of personal information

Crane Cookware collects personal information in several ways when you place an order or register for a service offered by Crane Cookware. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order. Crane Cookware don't store credit/debit card details as these are processed by our payment partner Shopify. Saved details will never be shared with third parties and will only be used to process your order.

Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

2. Cookies

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our website uses cookies to keep track of how often you visit our website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information please visitwww.allaboutcookies.org

  • Company Name: Crane Cookware
  • Geographic Address: 20 Bethel St Llanidloes Powys Wales SY18 6BS
  • Company Registration Number: 8714364
  • Place of Registration: England
  • VAT Number: 201469438

3. Use of personal information

Crane Cookware may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, and other commercial information, which we may pass on to third parties, but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

From time to time Crane Cookware may employ third party business partners to collect personal information or to undertake marketing activities on Crane Cookware's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Crane Cookware to comply fully with Crane Cookware's Privacy Policy.

4. Marketing opt-in and opt-out

When you register, you will be given the option to opt-out of subscribing to the following marketing permissions, which may include information about new products, features, enhancements, special offers, events of interest, and one-off marketing promotions.

  • Emails about our new products and special offers (Occasional)

  • Invitations to events (Occasional)

  • Monthly Newsletter

At all times, we will offer you the opportunity to unsubscribe to the above Crane Cookware marketing permissions, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.

5. Accessing and changing personal information

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.

If for any reason you are concerned that the personal information held by Crane Cookware is not correct, please visit the website and after logging into the website your personal information will be made available for review and change. Only you or, upon your request, the Crane Cookware team, may access your personal data from the website using your login details.

You can submit your rights servicing request at; info@cranecookware.com

6. Linked websites

We are not responsible for the privacy policies and practices of other websites even if you accessed the third-party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

https://policies.google.com/technologies/partner-sites

7. Further information

For further information from us with regard to this Policy, please write to us at 20 Bethel St Llanidloes Powys SY18 6BS or email us atinfo@cranecookware.com

8. Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

9. Changes to our policy policy

We reserve the right to amend or modify this Policy without notice to you and if we do so we will post the changes on this page. It is your responsibility to check the Policy every time you submit information to us or place an order.

10. Marketing

https://policies.google.com/technologies/partner-sites

Crane Cookware uses Google Ads and Bing Ads for online marketing including personalised advertising. You can opt-out of seeing Crane Cookware personalised ads by following this link. Crane Cookware also uses Google Analytics to analyse site traffic. You can opt-out of Google Analytics using the Google Chrome browser plug-in here.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at

 

https://policies.google.com/technologies/partner-sites

 

Crane Cookware uses Google Ads and Bing Ads for online marketing including personalised advertising. You can opt-out of seeing Crane Cookware personalised ads by following this link. Crane Cookware also uses Google Analytics to analyse site traffic. You can opt-out of Google Analytics using the Google Chrome browser plug-in here.


 
 

SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

We use Google and Bing advertising activity for promoting our products.



Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES
Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or shop_contact_province_state of residence, or that you are the age of majority in your state or shop_contact_province_state of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at:


Re: Privacy Compliance Officer

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